Steam, a prominent digital game store, allows users to return games. This guide outlines the process for returning a game and the eligibility criteria for a refund.
To return a Steam game, visit the Steam help page, click on Purchases, and select the purchase you wish to return. Identify the problem you are having, then click on ‘I’d like to request a refund‘. Choose your preferred method for getting the funds, and submit the request. This way you can understand how to refund games on steam.
Refunds are contingent upon meeting specific criteria. Games are refundable within 14 days of purchase and less than two hours of gameplay, including full games, DLC, and pre-purchased titles (from release date). In-game purchases are returnable up to 48 hours after the purchase if not used in-game. Developers may disable the option to return in-game purchases, a condition clarified during sale.
Refunds can take up to 10 days to process and can be received as Steam Wallet funds or via the original payment method. Those banned by the Valve Anti-Cheat system (VAC) lose their right to refund. Steam Wallet funds can be refunded within 14 days of purchase if not used on Steam games or DLC. Steam can revoke refund rights if users are suspected of abusing the system, such as exploiting the two-hour limit. However, returning a game to purchase the sale version isn’t considered an abuse.
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